Enquiries, Opinions and Complaints
If you have any enquiry, opinion, suggestion or complaint about the services of the FSS, you are welcome to submit them via the following channels, so that we can improve and enhance our service:
- About Us
- Brief Introduction
- Historical Development
- Organizational Chart
- Performance Pledges
- Policy objectives for the year
- Annual Reports
- Related laws
- Staff Recruitment/Promotion Examination
- Procurement Information
- Related Links
- Enquiries, Opinions and Complaints
- Contact Us
- Social Security System
- Non-mandatory Central Provident Fund System
- Brief Introduction
- Latest News
- Illustrated Overview
- Individual Accounts of Non-Mandatory Central Provident Fund
- Contributory System
- Allocation System
- Withdrawal of Funds
- Registration for Automatic Withdrawal of Funds
- Death of an Account Owner
- Administrative Procedures Guide
- Frequently Asked Questions
- Related laws and regulations
- Non-Mandatory Central Provident Fund System Information Platform
- Forms for Download
- Online Services
- News Centre
- Propaganda and promotion
- Thematic Pages
- Electronic Filing Service
- E-Payment Channels of Contributions
- Employment Fee for Non-Resident Workers
- Employment Assistance and Training Regulations
- Proof of life
- Employment Incentive Programme for Disability Pension Beneficiaries
- Forms for Download
- Online Services
- Get a Ticket Number Online and Make an Appointment
- Log in with ePass
- View the Beneficiary Information (including the beneficiary's personal enrollment information, the contribution and benefit payment records of the past five years, proof of life record)
- Apply for a Certificate of Beneficiary's Contribution
- Apply for Contributions of the Arbitrary System (including enrollment, starting the payment of contributions, suspending the payment of contributions)
- Download the Payment Advice of Contributions of the Arbitrary System
- Electronic Filing Service (Contributions of the Obligatory System)
- Application for allowance (including: marriage allowance, birth allowance, funeral allowance)
- Enquiry about the Employer Contribution Account of the Non-Mandatory Central Provident Fund System
- Application for Transferring Funds out of the Government-Managed Sub-Account of the Non-Mandatory Central Provident Fund System
- Social Security System
- Look up a Beneficiary Number
- Look up Beneficiary Numbers (more than one)
- Check the Enrollment and Contributions of a Beneficiary
- Look up the Number of Non-Resident Workers that are Required to pay Employment Fee
- Look up an Updated Beneficiary Number
- Look up an Updated Employer Registration Number
- Enquiry about the beneficiary’s proof of life record
- Enquiry about information relating to the arbitrary system contribution payment advice
- Non-mandatory Central Provident Fund System
