Enquiries, Opinions and Complaints
If you have any enquiry, opinion, suggestion or complaint about the services of the FSS, you are welcome to submit them via the following channels, so that we can improve and enhance our service:
- About Us
- Social Security System
- Non-mandatory Central Provident Fund System
- Brief Introduction
- Latest News
- Illustrated Overview
- Individual Accounts of Non-Mandatory Central Provident Fund
- Contributory System
- Allocation System
- Withdrawal of Funds
- Registration for Automatic Withdrawal of Funds
- Death of an Account Owner
- Administrative Procedures Guide
- Frequently Asked Questions
- Related laws and regulations
- Non-Mandatory Central Provident Fund System Information Platform
- Forms for Download
- Online Services
- News Centre
- Propaganda and promotion
- Thematic Pages
- Review Report on "Non-Mandatory Central Provident Fund System"
- Electronic Filing Service
- E-Payment Channels of Contributions
- Proof of life
- Interim Measures for Hong Kong, Macao and Taiwan Residents to Participate in Social Insurance Scheme in the Mainland
- Maternity Leave Pay Subsidy Measure
- Employment Incentive Programme for Disability Pension Beneficiaries
- Employment Fee for Non-Resident Workers
- Incentive Regulation for Hiring and Training of the Unemployed Workers
- Forms for Download
- Online Services
- Get a Ticket Number Online and Make an Appointment
- Log in with the account of “My Government Account of Macao SAR”
- View the Beneficiary Information (including the beneficiary's personal enrollment information, the contribution and benefit payment records of the past five years, proof of life record)
- Apply for a Certificate of Beneficiary's Contribution
- Apply for Contributions of the Arbitrary System (including enrollment, starting the payment of contributions, suspending the payment of contributions)
- View the Electronic Payment Advice for Arbitrary System Contributions
- Electronic Filing Service (Contributions of the Obligatory System). *From 1 June 2021, businesses are required to log in with the entity user account of “My Government Account of Macao SAR”.
- Electronic Filing Service (Apply for a Certificate of Employer's Contribution). *From 1 June 2021, businesses are required to log in with the entity user account of “My Government Account of Macao SAR”.
- Application for allowance (including: marriage allowance, birth allowance, funeral allowance)
- Allocation status of the funds of the Non-Mandatory Central Provident Fund System
- Enquiry about the balance of the government–managed sub-account of the Non-Mandatory Central Provident Fund System
- Enquiry about the Contribution Sub-Account and Preserved Sub-Account of the Non-Mandatory Central Provident Fund System
- Enquiry about the Employer Contribution Account of the Non-Mandatory Central Provident Fund System
- Application for Transferring Funds out of the Government-Managed Sub-Account of the Non-Mandatory Central Provident Fund System
- Change of contact information
- Social Security System
- Non-mandatory Central Provident Fund System
The English website is provided for reference only.
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